Refund Policy

ONLINE RETURNS POLICY

BLUEBELLA COLLECTION:

Customers please be diligent with your size selection and refer to charts under our Customer Care Menu as Bluebella agrees only to exchange FAULTY GOODS. Bluebella do not refund or exchange due to sizing

LUX ORIGINALS:


Lux Lifestyle Australia are happy to offer a full refund or exchange between sizes (excluding sale or promotional items) within 7 days of receipt of your order. The following conditions apply:

Merchandise must be returned to LUX LIFESTYLE within 7 days.

Return address is provided by emailing our Customer Service Team
hello@theluxlifestyle.com.au

All items must be in new & unused condition with all tags attached.

Unless faulty, we do not refund lingerie or pierced jewellery for hygienic reasons. We are however happy to exchange Lingerie for the correct size or style if returned in new condition and unworn to the address above. Please provide tracking details to our store by email: hello@theluxlifestyle.com.au and we will happily send you a replacement set of your choice/correct sizing once your returned garment has been received

Shoes must be returned in its original packaging and designer box. It is advisable that you try on new shoes on a carpeted surface, as we will not accept returns or refunds if the soles have any signs of wear.

Garments that have been worn, washed or altered will be returned to the customer at their expense.

All returns and exchanges will not be processed until the product is returned to LUX LIFESTYLE AUSTRALIA

Please note that original shipping charges or related expenses e.g. duties and/or import taxes will not be refunded.

We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
ONLINE EXCHANGE POLICY
Lux Lifestyle Australia will exchange an item within 7 days of receipt of your order with the following conditions:

All exchanges are based on stock availability.

If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability.

Lux Basics will attempt to fill your exchange as best as possible, however, it is not guaranteed your request will be available.

The customer will be responsible for shipping costs back to LUX LIFESTYLE, however, there is no charge on posting the new exchanged item back to the customer.

We do not offer exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
HOW TO RETURN OR EXCHANGE
To return or exchange an order, please follow these simple steps:

Request a Return Authorisation Number (RAN) by emailing hello@theluxlifestyle.com.au immediately after receiving your delivery.

Please include the following information in your email: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).

Once we have confirmed the return details, we will send you an email that will contain your RAN and information on how to return your parcel.

The customer will be responsible for shipping costs back to LUX LIFESTYLE.

We don’t take responsibility for garments returned without a tracking number.

Garments must be returned in the condition outlined above with the original invoice included.

The customer will be notified by email once the return has been received and processed.

Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of Lux Lifestyle. We would like our customers to be happy with their purchase so have allowed a reasonable time frame for the return or exchange of their order.

RECEIVING A REFUND
If you would like to request a refund from the Lux Lifestyle e-boutique, please note the following information:

All refunds will be processed within 24 hours of receiving the product 

The customer will be notified by email once the refund has been processed.

You will be credited to the original payment method used at the time of purchase.

Please note that original shipping charges or related expense e.g. duties and/or import taxes will not be refunded. If required, contact your local custom offices to receive additional information.

Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.

We do not offer refunds on SALE items so please choose carefully.

FAULTY ITEMS
All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:

Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty and returned to the customer.

Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.

If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.

If an item cannot be repaired or replaced, the customer will receive a full refund.